Each of these programs can be KEYNOTE topics or a hands-on WORKSHOP with interactive sessions.
Delivery time is 30 minutes to 4 hours depending on the purpose and desired outcome.
DRIVING PERFORMANCE:
Connecting Short Term Decisions to Long Term Outcomes for Maximum Return on Investment!
Learn why some teams and individuals don’t perform and what to do about it! Includes lessons on how to revamp the performance review process with tools for performance coaching and accountability to impact bottom line results. Performance Culture = Performance Teams!
THE FORMULA FOR SPEED:
Rapidly Improve Structure, Productivity, and Execution
What does it take to increase speed for better results in your department or company? This robust presentation focuses on key metrics and tools that managers must have to make improved leadership decisions to sustain a High Performance Culture.
PERMANENT WHITEWATER:
10 Tools for Navigating Constant Change
Find out more about the changing workplace and how to set up a team or an organization for success by focusing on key areas of change management. Master the 10 must-have tools for effective management in the future of constant change in our work environment and the turbulent economy.
CUSTOMER SERVICE LEADERSHIP:
The Keys to Customer Loyalty, Differentiating your Brand, and Building a World Class Culture!
Examine how to identify what customers need and how the implementation of leadership propels loyalty. Discover how brand differentiation creates a customer-centered High Performance Culture.
LEADERSHIP LISTENING:
The #1 Leadership Skill
Every employee attitude survey ever taken indicates that communication is the number one problem affecting morale and performance. The fact is, communication is usually not the issue, but rather Listening Skills are to blame. Most leaders have never had one hour, much less one class on the absolute most important leadership skill. In this program leaders will identify the number one listening barrier, their own barriers, and the tools to implement to improve listening to a world class level. Every person in supervision, especially senior Leaders, should be accused of being excellent listeners on a regular basis!
ACCOUNTACUTION:
Transform Accountability into Execution
Discover tools for tough talks, teamwork, and total results. This program reveals the most common approach to accountability which is currently failing, and will provide a new foundation and step by step approach for any manager to improve results and accountability in their team.
BUSINESS IMPACT THINKING:
Teach Supervisors and Managers to Think like Senior Executives in Everyday Decisions!
CEOs consistently have business impact on their minds – it’s the natural way they think. However, many managers are not of the same mindset, yet they are making 90% of the resource allocations each day that either drive, or fail to drive, ROI and business impact! Learn how to close the gap!